Frequently Asked Questions about the Area Code Database
NPA - NXX Area Code Database
Actual Customer Emails
I appreciate your great customer service and your fine product.Best,
Online Yellow Pages
Area Code Database FAQs
Q. What methods of payment do you accept?
A. We accept Visa, Mastercard, American Express, and PayPal for immediate download. You can also place your order choosing Mail In Check or Purchase Order but you will be unable to download the database until your payment is received.
Q. Do you accept purchase orders?
A. Yes, we can accept purchase orders. Simply go through the order process as normal. When you come to the payment screen, choose Purchase Order as the payment type and complete your order. You can then print out a purchase order and mail in the payment. Once payment is received, access to download the database will be turned on.
Q. What format does the database come in?
A. Our US Area Code Database is provided in three (4) formats: Microsoft® Access [.MDB], Microsoft® Excel [.XLS], ASCII Comma Delimited [.CSV], and a SQL Formatted File (.SQL).
Q. How do I get the Quarterly database updates?
A. When you purchase, you setup a username and password. Each month, we will notify you via email that an updated database is available. Visit our site and login using your username and password. The updated databases will be available for download in any format we provide as well as a transactional log file with just the changes only.
Q. Will a CD be mailed to me? How do I get the database?
A. No, our US Area Code Database is not mailed to you on CD. Once your order is completed, you will be able to download immediately. All Quarterly updates are also provided for online download. This ensures fastest delivery as the database is updated each month.
Q. What happens after my 1 year subscription?
A. When your Area Code Database subscription is expiring, we will notify you by email 30, 10, and 1 day in advance. You can choose to renew at the current rate, or let your subscription expire. You can continue to use the database after your subscription has expired, but if you don't renew, you won't continue to get Quarterly updates.
Q. How much does it cost to renew?
A. Currently, renewal prices are the same as the original purchase price.
Q. How often do you update the database?
A. Our Area Code Database is updated every 4 months.
Q. How current is the data?
A. Our Area Code Database is updated every 4 months. The data is current as of October, 2021
Q. What are the sources of the data?
A. Our Area Code Database is licensed and compiled from various sources. Postal and Delivery data comes from the USPS, Demographic data from the US Census, Statistical Areas from the OMB (Office of Management & Budget), private data sources, and some are computed by Zip-Codes.com.
Q. How accurate is the data?
A. Accurate data is critical to the success of your business and ours. Zip-Codes.com implements a very rigorous set of data integrity checks to ensure our database is as accurate as possible. In the unlikely event that a portion of data is confirmed as inaccurate, we will correct it within 2 business days.
Q. How long does it take to get the data?
A. Instantly. As soon as your order is confirmed and payment is received, you can download the database.
Q. Can I automate the database delivery?
A. Yes! Please email us requesting an FTP Account be setup for you to use in automating your processes. Please include your username or order number for reference. We will have it up and running within 1 hour.
Q. How long have you been in business?
A. We have been selling our databases online since 2003 and have become the most trusted source of ZIP code data.
Q. What separates you from your competitors?
A. What separates us from our competitors is our level of customer service. We are here every day and we answer the phones during business hours. If you have a question or problem, we are here to help you.
Additionally, we provide the most comprehensive database at the most competitive price. Our competition doesn't even come close. Try calling them! Also, our rigorous data integrity checks make
our data the most accurate you can purchase.