Wednesday, January 14, 2009 8:50 AM
I don’t know if it’s first date syndrome or what but I somehow came across your site this morning and am AMAZED!!! The zip distance calc is awesome!!Then put in my zip and CAN NOT BELIEVE the details!!!!!! Plus weather and a map!!
No I remember, I was looking for a way to map a radius!!
Friday, January 23, 2009 3:23 PM
Thank you so much. Now I know to push back on my address provider to get an up-to-date address. I appreciate the link to validate the zip code!
Thanks for you help and prompt response,
Monday, January 26, 2009 6:56 PM
Just what I needed!!!!!!!!
Thanks a ton!
Friday, February 06, 2009 5:38 PM
Thank you very much for such a quick response to our needs. Please pass along my sincere gratitude to your team. Best!
Yutthichai (U.T.) xxxxxxxxx
Senior Applications Developer
The JASON Project - National Geographic Society
Monday, February 09, 2009 10:10 PM
Thank you for your prompt reply. Impressive.
My goal for purchasing the product was to see the multiple counties within a zip code. It appears from re-reading your website, that only the 'business version' has multiple county listings.
I certainly did not receive a separate file with multiple county entries. Am I missing something?
Interesting on the Radius Finder. I do have .Net latest release and I have unzipped the file. I did let it send the error info to the contact server. Not sure if this will help.
Tuesday, April 07, 2009 6:15 PM
Dear Mr. Jim xxxxx:
I wanted to write you to say that I had an extremely gratifying interaction to today with your programmer James xxxxxx who, on very short notice, went beyond the call of duty to make a modification to your Zip Radius tool which made my use of your tool much more valuable for the analyses I was performing. This sort of excellent customer service and responsiveness is all too scarce in many data service organizations, so I wanted to let you know that James courteous and efficient service today has helped to earn my loyalty to Zip-Codes.com for a long time to come.
Daniel C. xxxxxxxxx, M.P.H., Ph.D.
Assistant Professor of Clinical Epidemiology,
Department of Epidemiology,
Mailman School of Public Health,
Adjunct Assistant Professor,
Prevention Research Center
Department of Pediatrics
School of Medicine
Wayne State University
Tuesday, May 05, 2009 8:57 AM
Thank you so much for your personal reply. I've found only two instances in the past year where I believe USPS was incorrect. Therefore, I will continue to have great faith in the info you provide. Again, your website is so helpful. I do appreciate your assistance.
Thursday, June 11, 2009 5:26 PM
Great. Thanks. I’m using 2007, so I’ll combine them into one file. Thanks again for your help. It’s a great product, especially the Radius Finder.
Thursday, July 23, 2009 10:48 AM
I just want to thank you for all of your assistance! I am enjoying the use of the US zip codes program, which has proved to be very useful.
I am sorry that we were not able to utilize the Canadian Postal Codes the same way, but at least I know you and your company are supplying us with good customer service and a good product.
Thank you very much!!
Cruise Line International Association, Inc.
Wednesday, September 30, 2009 1:44 PM
What a great site you have! It is full of wonderful, valuable information. I just found it and will recommend it to others. I love that you give away a lot of info but sell software, maps and other tools that are helpful to many different applications. Thanks for having such a great site!
I appreciate the quick turn around on this question. We are working with a vendor that uses this level of reporting. We wanted to be able to create the same reporting level in-house with your up to date ZIP Code products. These additional codes will be very helpful.
Thanks for going above and beyond the call of duty to provide this list of CBSA divisions. This level of service makes me glad we chose to do business with your company.
I rarely write to applaud a product, but the usefulness of your software to my job is very relevant. Your zip code software, used in conjunction with your software to find radii from a specific locale is excellent--simple to use and a valuable resource for any direct mail marketer.
Thank you very much.
Direct Mail Marketing Manager
Thank you for resolving this so quickly. The support you provided me with on the phone today along with the quick manner in which you responded to my refund request says a lot about you and your company.
My only comment would be that your customer service is fantastic.
Sue, thank you! I shared with James ********* how helpful and prompt you have been regarding this matter. A nice company to work with!
Hi James –
This is exactly what I need. It’s interesting to see that the City and AreaName fields are actually the opposite of what expected of each one to be. It’s not at all a problem; it’s just interesting.
You guys offered great customer support compared to your competition. If I may a suggestion: Talk to your webpage master to add a few more keywords to your site so that it appears on top when doing a Google search; it was actually near the lower part of the page when doing a search for “Postal Code database” in Google.
I’ll be ordering your product next week sometime.
Thanks for the info, Jim. I'll have to purchase from scratch, as my company will require a purchase order and multiple levels of approvals and all that. But again, thanks for that. You guys have a great product.
I just wanted to say thank you for a very helpful site.
In this day and age when everyone needs a little help sometimes, it is truly refreshing
to find people who provide basic need information without selling a free trial for $19.99!!
I pray, In Jesus name, he will bring nothing but blessings back to you and yours for providing
service to others. Amen. and again, thank you.
Good morning. No questions - just wanted to say that we ordered our first map from y'all yesterday, and we LOVE it! Taking disk with pdf file to Kinko's to get large version printed. My boss is bouncing off the walls he's so happy. Incredible market planning tool for us as we work to determine target clients.
VERY easy to order, buy and retrieve.
I ordered the incorrect zip code map and would like to request a refund. I
was looking for an actual map and not the database. My order number is
267750. I spoke to your customer service area (whom by the way was very
helpful!) and he informed me how to order the correct item.
Thank You very much for your prompt reply
Sokaogon Gaming Enterprise, Corp.
Thank you for the excellent customer service. This will give us the entire directory and not just updates; is that correct?
Thanks for your speedy reply! Amelia
Thanks for the quick response Jim. A pleasure doing business with you !
Thanks for your quick response. We placed an order last night. Thanks for your help!
Firstly, I continue to be impressed by the quality and speed at which my inquiries are addressed, both before and after my purchase.
I knew immediately that I had failed to communicate an important aspect of my inquiry. At this time I am only interested in the changes to the base zip code database / dataset.
Can you reply to the inquiries below only regarding the base zip code data?
Thank you in advance,
I just want to say thank you for your patience with me. I finally got what I needed, transferred the zip codes onto the Excel sheet that was required and got them emailed to our national office so they would send us the leads for our area that we need to grow our business. It was a challenge. Much appreciation, Nellie ********
The reason I bought from you is:
A few days a go I asked you how many individial zip codes there were.
Wham! The answer came back quickly. I was impressed.
Isn't that much good customer service these days. My congratulations!!!!
Thanks a lot, so quick to respond, this is the better way to do business!!!
Ok, we'll setup a program to get it every 5th.
- - -
THANK YOU . . . the new map certainly fits my needs better. You get my 2008 award for being “customer friendly”. Thanks again.
Please upgrade me to the business version. If you need my cc info again please let me know.
Thanks for your prompt response to my request. I have found that it is unusual to get a quick response from the “contact us” link. 99.9% of the time I never hear back from a company when using this feature. I wish all websites operated in the manner that your companies does.